Boss Credit is Hiring: Collections Officer Opportunity in Nairobi

Nairobi, Kenya – February 2026

Boss Credit Limited, a fast-growing credit-only financial institution specializing in salary check-off loans for employees in partnered organizations across Kenya, is actively recruiting a Collections Officer to join its team in Nairobi.

Known for delivering fast, simple, and reliable credit solutions — with loan amounts reaching up to KES 400,000 — Boss Credit is looking for a high-performing professional who thrives in a target-driven environment and is passionate about maintaining a healthy loan portfolio.

Role Overview

The Collections Officer will play a central role in loan recovery operations, ensuring timely repayments, minimizing delinquency, and protecting the quality of the company’s lending book. This position suits individuals with strong negotiation abilities, resilience under pressure, and a proven track record in debt recovery or credit management.

Key Responsibilities

• Loan Collections & Recovery — Actively follow up on overdue accounts and implement effective recovery strategies
• Portfolio Monitoring & Reporting — Track portfolio performance, identify trends, and prepare accurate, timely reports
• Compliance & Risk Management — Ensure all collection activities align with internal policies, CBK regulations, and best practices in credit risk management
• Customer & Stakeholder Engagement — Communicate professionally with borrowers and internal/external stakeholders to resolve issues and maintain positive relationships

Key Performance Indicators (KPIs)

Success in this role will be measured through clear, results-oriented metrics:

• Achievement of monthly collections targets
• Reduction in Portfolio at Risk (PAR)
• Improvement in cure rates and recovery ratios
• Zero or minimal compliance breaches and clean audit findings
• High-quality documentation, reporting, and record-keeping

Ideal Candidate Profile

Boss Credit is seeking a results-oriented professional who demonstrates:

• Proven experience in loan collections, debt recovery, or credit control (microfinance, fintech, banking, or related sectors preferred)
• Excellent negotiation and conflict-resolution skills
• Ability to handle high-pressure situations while maintaining professionalism
• Strong analytical skills for portfolio monitoring and reporting
• High level of integrity, attention to detail, and customer-service orientation
• Proficiency in relevant software/tools for tracking and documentation

Candidates are requested to indicate their salary expectations in the application.

How to Apply

If you are driven by targets, experienced in collections, and ready to contribute to a growing financial services company, Boss Credit wants to hear from you.

Email your application to: hr@bosscredit.co.ke Application deadline: 11th February 2026

Only shortlisted candidates will be contacted.

This is an excellent opportunity to join a dynamic organization focused on responsible lending and employee financial empowerment through structured salary-deducted loans.

Boss Credit — Credit that works for you.

For more information about the company and its products, visit bosscredit.co.ke.

Good luck to all applicants!